Warranty & Return Policy

1.       Warranty

·         Our standard warranty is one (1) year, during this time we guarantee our product will be free from manufacturing defects. However, the buyer must follow production instruction on care and handling of the product such as not to drop the product or place the product under direct sunlight, etc. Please the specific product instruction and warranty policy.

·         During the one (1) year warranty period, we will repair or replace your purchased product if you ship the product back to us on your own expense. See return/refund policy below.

·         All products that are new with the retail packaging never opened can be returned to us within 30 days regardless of the individual return policy

·         Product refund is only available during the first thirty (30) days from product receiving date.

·         If within the first thirty (30) days and your product is opened and used, you will need to email to our customer service to determine if a refund is possible, refund is only available due to manufacturing defect discovered during the first thirty (30) days from product receiving date. Otherwise, we only offer repair or replacement of product.

2.       Return & Refund policy

These are 3DPhotocase (hereafter known as “we” or “our”) Overall Return &Refund Guidelines applicable only to products purchased by you directly from us. All returns must meet the overall guidelines in order for the individual return policy to apply.

·        All product return must be within our warranty period.

·        All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by emailing our Customer Service at support@3DPhotocase.com. You need to provide your order #, name, tel#, product part no, price, problem with the product and photos of the problem parts.

·        In general, we will repair or send you a replacement for your returned item.

·        You will have to pay for the return postage while we will pay for the shipping the replacement to you.

·        Returns for refund may be subject to a restocking fee if the returned item is missing parts or is damaged. If product return has missing parts or damages (not due to factory problem), we may deduct between 15-50% depending on the conditions, our support department will let you know by email.

·        Products that are received by us in any of the following conditions are not eligible for return and may be rejected:

·         Any product not purchased from us.

·         Any product that does not exhibit the described reason for the return (i.e., a return initiated because of damaged product, but found to be perfect upon inspection.)

·         Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

·         Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.

·         Any product from which the UPC bar code has been removed from its packaging.

·         Any product that exhibits physical damage. If you received your product damaged, you should immediately report to the shipping company and resolve the issue with the shipping company. This would not be considered a Return.

·         Any product for which you have received a discount, only the invoice amount will be returned minus, shipping & handling fees.

·         Any product which appears tampered, customized, or altered in any way.